Shipping Update in Light of the Novel Coronavirus
Dear Dragonwing Family,
In this uncertain time, nothing is more important to us that the safety of our customers and our co-workers. I am sending my heartfelt hope that you and your families are staying healthy.
Our team members are well, and we are all working from home. I want to let you know the steps we are taking to ensure that the girlgear you order is clean and safe:
MaryAnne personally packs your girlgear order and wears a clean pair of disposable vinyl medical quality gloves for each order.
Approximately three weeks ago, I moved several months of stock to my home in the event that our warehouse closed. We had all remaining boxed stock double shrink-wrapped on pallets to protect them. We will resume fulfillment from the warehouse when the novel corona virus is under control.
I am personally packing each order and using fresh plastic gloves for each one. I give each order the care and attention that I would give if I were packing a care package for my family. Current Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidance continues to indicate there is no evidence the virus is spreading through the mail. We are still shipping orders on our usual schedule although our shipping service has notified us that deliveries may be slightly delayed arriving to you.
We realize that purchasing apparel may not be a priority right now, but we want to give you an update on our retailer availability in the event you have the need. Amazon, a main sales channel for us, stopped shipping non-essential products, such as Dragonwing, until mid-April at the earliest. The Grommet, another valued sales partner, is still shipping and is taking extraordinary shipping precautions. If you haven’t visited their site, you will find unique and varied products from an array of small businesses. We appreciate their support.
Not surprisingly, our production channels have been affected by the pandemic disruption as well. Unfortunately, a few of our items are out of stock and re-orders are delayed – some until next year. We are very sorry for this inconvenience.
As always, I’m grateful to you for being a part of the Dragonwing family. Together we can help our girls stay active and confident underneath it all.